Refund Policy

Last Updated: July 15, 2024

At Mizu Candy, we take pride in the quality of our eco-luxury cleaning products. We want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures and guidelines for returns, refunds, and exchanges.

1. Return Eligibility

1.1 Standard Products

You may return unopened and unused products within 30 days of the delivery date for a full refund of the purchase price, excluding shipping charges.

1.2 Damaged or Defective Products

If you receive damaged or defective products, please contact our customer service team within 7 days of receipt. We will provide a prepaid return label and issue a full refund, including original shipping charges, or send a replacement at our expense.

1.3 Non-Returnable Items

The following items are non-returnable, except if received damaged or defective:

• Opened or used products for hygiene reasons
• Gift cards
• Downloadable products
• Custom or personalized items
• Sale items marked as final sale

1.4 Subscription Products

For subscription products, the first box follows our standard return policy. Subsequent subscription shipments must be canceled before they are processed and shipped to avoid charges.

2. Return Process

1. Initiate Your Return: Contact our customer service team at returns@jpwave.top or through our Return Request Form within the eligible return period. Please include your order number and reason for return.
2. Receive Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Return: Securely pack the item(s) in their original packaging if possible. Include the RMA number prominently on the outside of the package.
4. Ship Your Return: Send your return to the address provided in the return instructions. We recommend using a trackable shipping method.
5. Refund Processing: Once we receive and inspect your return, we will process your refund. Please allow 7-14 business days for your refund to appear in your account.

3. Refund Methods

3.1 Standard Refunds

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: 5-10 business days for processing
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

3.2 Store Credit

In some cases, we may offer store credit instead of a refund to the original payment method. Store credit does not expire and can be used for future purchases.

3.3 Gift Returns

Returns for items received as gifts will be issued as store credit to the recipient if no gift receipt is provided.

4. Exchanges

If you would like to exchange an item for a different product or variant:

• For simple exchanges (same product, different size/color), please indicate this in your return request.
• For exchanges to different products, we generally process a refund for the returned item and ask you to place a new order for the desired product.

Exchange requests are subject to product availability.

5. International Returns

For international orders, the same return policy applies with the following considerations:

• The customer is responsible for return shipping costs, unless the return is due to our error.
• Any customs fees, import duties, or taxes incurred for the return shipment are the customer's responsibility.
• International returns may take 2-4 weeks to process due to shipping and customs clearance times.

6. Cancellations

6.1 Order Cancellations

You may request to cancel an order by contacting our customer service team at info@jpwave.top within 24 hours of placing your order. We cannot guarantee cancellation if the order has already been processed for shipping.

6.2 Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting customer service. Cancellations must be made at least 3 business days before your next scheduled shipment to avoid being charged.

7. Exceptions and Special Circumstances

We understand that special circumstances may arise. In case of exceptional situations not covered by this policy, please contact our customer service team, and we will address your concern on a case-by-case basis.

8. Quality Guarantee

Mizu Candy stands behind the quality of our products. If you are not satisfied with the performance of our product when used as directed, please contact us within 60 days of purchase, and we will work with you to resolve the issue.

9. Contact Information